FAQ
How can I place an order?
From the item page, select the desired color and size of the product.
- Add the product to your Shopping Bag.
- Once you have finished shopping, click the "Proceed to Checkout" button in your Shopping Bag.
- Enter your email and your shipping address.
- Select a shipping method and a payment method.
- Enter your shipping details and on the following page, your payment details.
- Check that the information you entered is correct and click "Buy".
If you are paying with a credit card, before completing your purchase you may be asked for a secondary authentication in order for your payment to be authorized. In this case, you will need to insert a one-time password, an SMS code, or another authentication method, in accordance with the established procedures of the credit card provider.
After a few minutes, you will receive a confirmation email with the details of your order. From this moment on Dice Kayek will take care of everything and as soon as the order ships we will notify you with another confirmation email.
Why can’t I complete my order?
Please check that you have correctly entered the data for your selected method of payment. If you are paying with a credit card and you are asked to insert a one-time password, an SMS code, or an alternative authentication method in order to authorize the payment, please ensure that you have followed all of the instructions provided by your credit card issuer.
If the problem persists, we suggest contacting your credit card issuer and in the meanwhile to use an alternative payment method.
What method of payment is accepted?
Dice Kayek accepts payment via American Express, Visa, MasterCard and Paypal.
Can I order by telephone?
We hope to add this service one day, but for now, please shop directly on our website.
Do you accept bank transfer payments?
Please note that we do not accept bank transfers.
When will my credit card be charged?
As soon as you complete your order, authorization for the necessary payment will be requested automatically to verify the validity of the credit card and availability of funds; however, the card is not charged at this time. The actual payment occurs when the order is dispatched, at which point you will receive a notification email.
Need further assistance? Contact us and we will be happy to help you.
Where do you ship from?
All Dice Kayek online orders are prepared and dispatched from Paris, France.
Where does Dice Kayek deliver?
We deliver to most international destinations with DHL Express.
Available destinations are shown at checkout. Delivery to certain countries or territories may occasionally be unavailable because of carrier, customs, regulatory or international-trade restrictions.
What delivery service do you use?
We ship online orders with DHL Express.
How much does shipping cost?
Dice Kayek offers complimentary worldwide shipping on orders above €1,000.
For orders below €1,000, the shipping charge will be displayed at checkout before payment.
When will my order be dispatched?
Orders are normally dispatched within one business day.
Orders are processed Monday to Friday, excluding French public holidays. Orders placed during weekends or public holidays are processed on the next business day.
When will my order arrive?
Estimated delivery times after dispatch are:
- France and Europe: 2–3 business days
- United States: 3–5 business days
- Rest of the world: 3–7 business days
Delivery times are estimates and may be affected by customs clearance or circumstances outside our control.
Are taxes and duties included?
For deliveries within the European Union, prices include applicable VAT and no import duties are charged upon delivery.
For deliveries outside the European Union, French VAT is excluded.
Where available, duties and import taxes are calculated and collected at checkout and the order is shipped Delivered Duties Paid, or DDP. The checkout will confirm whether duties and taxes are included before payment.
How can I track my order?
When your order is dispatched, you will receive an email containing your DHL tracking number.
Please allow a short period for the tracking link to become active.
What should I do when my parcel is damaged?
Take photographs of the parcel, shipping label and contents and contact shop@dicekayek.com as soon as possible.
Please include your order number and a description of the damage.
What should I do when tracking says delivered but I have not received the parcel?
First check the delivery address, reception area, safe place and whether another member of your household or building accepted the parcel.
Then contact shop@dicekayek.com with your order number. We will open an investigation with DHL.
How long do I have to request a return?
You may request a return within 14 calendar days following delivery.
After notifying us, the item must be sent back no later than 14 calendar days after your request.
Is return shipping complimentary?
Unless the product is defective, damaged or incorrect, the return-shipping cost is the customer’s responsibility.
When a prepaid DHL return label is provided, its cost will be communicated before confirmation and deducted from the refund.
Dice Kayek covers the return cost for defective, damaged or incorrect products.
Which products cannot be returned?
Final Sale, Made-to-measure, altered and personalised products cannot be returned unless they are defective, damaged or not as described.
Other statutory exceptions may apply to products that cannot be returned for hygiene or health-protection reasons after being unsealed.
Are duties and import taxes refunded when I return an order?
Duties and import taxes are paid to the customs authorities of the destination country and are not automatically refundable after dispatch.
When these amounts can be recovered from customs, Dice Kayek will refund the recovered amount. Recovery depends on local customs rules and cannot be guaranteed.
How can I search for an item?
To easily browse our catalog, select a category from the navigation menu, or browse our selections on the homepage. To find something more specific, use our filters or the website search option.
What product information is available?
On each product page, you will find all available sizes and colors, a description, product details, sizes with a sizing guide, and the composition of the item. Click on the product image to zoom in and see all of the details.
Do you make couture?
Yes! Our couture service is tailor-made to order created specifically for each individual client. For a couture consultation please contact us at shop@dicekayek.com.
What is the customization service you offer on all products?
We offer a bespoke service tailored to your needs. You can personalize any purchase by requesting our Customization Service at our boutique or at a distance by detailing your measurements.
Can I reserve an item to try on in the boutique?
Yes, Dice Kayek is happy to offer this to its clients.
Our "Reserve in boutique" service allows you to verify the availability of the items you are interested in online, and reserve them for a chance to try them on in our Paris boutique.
Simply fill out the form below with your contact details and state the product code, your size, and/or your preferred color combination. You will be contacted by one of our staff to confirm your reservation.
How many Ready-to-Wear collections does Dice Kayek make?
We make four Ready-to-Wear collections per year, including Fall Winter, Spring Summer, Pre-Fall, and Resort.
Who is Dice Kayek?
Sisters Ece and Ayse Ege launched Dice Kayek in 1992. Over the past three decades, the brand has built a reputation for its carefully curated universe: one in which tradition combines with modernity, film, art and personal memories inform design, and architectural lines build strong structural silhouettes. A modern take on couture and craftsmanship underpin the Turkish heritage brand, which is based in Paris.
For more information about Dice Kayek read more here.
Where can I buy Dice Kayek?
Dice Kayek is sold online and at our flagship boutique in Paris:
Dice Kayek
15 rue Saint-Benoît,
75006 Paris
Opening hours:
Monday - Saturday: 11 AM – 8 PM
Sunday: Closed
Dice Kayek is also sold at select retailers around the world. For more information see our Points of Sales page here.
