From the item page, select the desired color and size of the product.

1. Add the product to your Shopping Bag.
2. Once you have finished shopping, click the "Proceed to Checkout" button in your Shopping Bag.
3. Enter your email and your shipping address.
4. Select a shipping method and a payment method.
5. Enter your shipping details and on the following page, your payment details.
6. Check that the information you entered is correct and click "Buy".

If you are paying with a credit card, before completing your purchase you may be asked for a secondary authentication in order for your payment to be authorized. In this case, you will need to insert a one-time password, an SMS code, or another authentication method, in accordance with the established procedures of the credit card provider.

After a few minutes, you will receive a confirmation email with the details of your order. From this moment on Dice Kayek will take care of everything and as soon as the order ships we will notify you with another confirmation email.

Yes! You can navigate the mobile-optimized version of our website.

Please check that you have correctly entered the data for your selected method of payment. If you are paying with a credit card and you are asked to insert a one-time password, an SMS code, or an alternative authentication method in order to authorize the payment, please ensure that you have followed all of the instructions provided by your credit card issuer.

If the problem persists, we suggest contacting your credit card issuer and in the meanwhile to use an alternative payment method.

Orders placed before 10 AM (CEST) will be dispatched the same day. Any orders placed after 10 AM (CEST) will be dispatched the next day. All goods are dispatched during office hours, Monday to Friday excluding bank holidays and weekends.

After you place your order, you will receive an order confirmation email. If any of the items you have ordered are unavailable you will be quickly informed of the out-of-stock pieces and your payment for the items will be refunded. If you do not receive a confirmation email, please contact shop@dicekayek.com.

Dice Kayek accepts payment via American Express, Visa, MasterCard and Paypal.

We hope to add this service one day, but for now, please shop directly on our website.

Please note that we do not accept bank transfers.

As soon as you complete your order, authorization for the necessary payment will be requested automatically to verify the validity of the credit card and availability of funds; however, the card is not charged at this time. The actual payment occurs when the order is dispatched, at which point you will receive a notification email.

Need further assistance? Contact us and we will be happy to help you.

All items are shipped from Paris.

Dice Kayek ships worldwide, except Russia and Latin America countries because of these countries import customs legislations.

Yes!

Dice Kayek offers Standard shipping worldwide.

Orders will be dispatched the next business day. All goods are dispatched during business hours, Monday to Friday excluding bank holidays and weekends.

We offer complimentary DHL Standard Delivery:
Europe: 2-3 days
USA: 3-5 days
Rest of the World: 3-5 days

Orders outside of the UK and EU may have to pay an import charge. Please be advised that it is your responsibility to pay for these extra charges.

We are sorry to hear you didn’t receive your package. We would like to help you locate it.

Please follow these steps:

1. Verify the shipping address on the order confirmation email and confirm that it matches your place of residence/business.
2. Double-check your back door and/or your mailbox, mailroom, or receiving office. The courier may have dropped the package off at a location they deemed to be safer.
3. Determine if your family, housemates, or neighbors signed for the package upon delivery.
4. If you are able to obtain the ‘Proof of Delivery’ from the courier, inquire with the person who signed for your package.
5. If you know your mail person, ask them to confirm where and when the package was delivered.

If you are still unable to locate the parcel after these steps, please email us at shop@dicekayek.com.

A customer care agent will be able to help you with the next steps once you confirm that you have completed each step above.

During 15 business days from the delivery of your package, you may request to return or exchange your order. After this delay, unfortunately, we cannot accept it anymore.

To be eligible for a return or exchange, your item must be unused, altered or washed, and in the same condition that you received it. It must also be in the original packaging fully intact and with the original labels still attached to each product. The return is posted in the package in which it was received, or else an equally secure outer box.

** All sale items are not eligable for returns or exchanges.

To return or exchange your product, please contact our customer service via e-mail at shop@dicekayek.com. Please indicate in your e-mail the order number found on your order confirmation or dispatch confirmation emails.

Our customer service can support you in English, French, and Turkish.

For full details, see our Shipping & Returns details above.

All sale and discounted items are not eligible for returns or exchanges.

Yes. When we dispatch your order for delivery you will receive a unique tracking number by email. Once in receipt of this tracking number, you can check the current status of your shipment. Please allow up to two hours for the tracking number to become active.

In order to help find the best fit, the following information is available on every product page:

• A size conversion chart to help convert international sizes
• Size of the garment worn by the model, alongside their specific measurements

The above can be found in the Size Guide tab on any item’s product page.

Our Customer Care team is always available to answer any questions regarding measurements and fitting.