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Pre Order

Dice kayek offers a pre-order feature for the latest collections to all registered clients who have an account on the Dice Kayek website. Clients can secure coveted styles and sizes by placing a 50% deposit at the time of placing an order. When the products are ready to ship, clients will receive an email requesting the remaining balance. The remaining balance can be paid on our website by logging in to your customer account - [My account] - [Partially paid orders]. Once the remaining balances are paid, the products will be directly shipped to the given address.   

 

Size

We do not have full measurements of products. However, Size and fit details will be stated on the product page. If you have any inquiries regarding sizes and fits, please contact us at [email protected] 

 

Payment

When pre-order items are ordered, 50% of the item price (excluding tax) will be charged as a deposit. Once the order is ready to be shipped, you will receive an email to pay the remaining amounts. It can be paid on our website - [My account] - [Partially paid orders]. All payments and orders can be managed on the Partially paid orders page. Any shipping fees, taxes and/or duties will be paid at first payment if applicable. 

 

Change order

After you place an order, you may change the size and colour of items, however, it might be subjective to production situation. We strongly advise to contact at [email protected] for any order amendment.  

 

Cancel order

You may cancel your pre-order. Any cancellation requests are at the discretion of Dice Kayek. We strongly advise to contact at [email protected] for any cancellation requests.  

 

Dice Kayek Initiated Cancellations

On occasion, we need to cancel certain styles due to production reasons. If your order/item(s) have been cancelled, you will be notified immediately and refunded for the full deposit amount to the original method of payment used to place the Pre-order. 

 

Estimated delivery time

The estimated delivery time varies depending on styles and the information can be found on product pages underneath of product description. If the there is any unforeseen delay for delivery, clients will be immediately contacted by Dice Kayek.  

If you have any inquiries in regards above information, please contact to [email protected]. We are happy to assist you for any queries.